Purchase, shipping, exchange and return policy

Senger Jewellery currently operates as a digital showcase and catalog of available pieces.

The website does not have a shopping cart, payment system, or direct checkout. Purchases within Chile are made mainly through Mercado Libre, while international inquiries and sales are coordinated individually.

Listing a piece on the website does not guarantee it will still be available at the time of inquiry.

Domestic purchases are made mainly through Mercado Libre.

When a purchase is completed through that platform, payment, shipping, tracking, buyer protection, claims, exchanges, and returns are governed by Mercado Libre's current terms and policies.

Information published on the Senger Jewellery website does not replace or modify the terms established by Mercado Libre.

When a piece has an active listing, a direct link will be provided to complete the purchase on the platform.

Purchase requests from outside Chile are evaluated case by case.

Before confirming an international sale, Senger Jewellery will inform the customer about:

• piece availability
• final price
• shipping cost and method
• estimated preparation and shipping time
• available payment method
• applicable purchase conditions
• possible taxes, customs charges, or import fees

Taxes, duties, or charges required by the destination country are not included unless expressly stated otherwise.

An inquiry or quote request does not constitute a reservation or confirm the sale.

Many of our pieces are one-of-a-kind or part of very small series, so availability may change without notice.

A piece will only be considered reserved once Senger Jewellery confirms it expressly in writing.

Adding a piece to favorites, sending a message, or requesting information does not constitute an automatic reservation.

Senger Jewellery pieces are handcrafted or hand-finished.

For this reason, there may be small differences in texture, finish, color, shape, or stone placement between pieces or compared to photographs.

These variations are inherent to handmade work and are not considered defects, as long as they do not affect the quality, safety, or normal use of the piece.

Photographs aim to represent each piece as accurately as possible. However, the color of metals and stones may vary slightly depending on lighting, screen, or device settings.

For purchases made through Mercado Libre, shipping times, carrier, tracking, and delivery conditions will be as stated by the platform.

For international or directly coordinated sales, shipping times and conditions will be communicated before confirming the purchase.

Stated timeframes are estimates and may be affected by the carrier, customs, weather conditions, or other circumstances beyond Senger Jewellery's control.

When a purchase was made through Mercado Libre, any request for exchange, return, claim, or shipping issue must be initiated from the purchase details within the platform.

Senger Jewellery will follow Mercado Libre's applicable procedures and conditions.

For international or directly coordinated sales, exchange or return conditions will be communicated and agreed upon before confirming payment.

Small variations inherent to handmade production, as well as wear caused by impact, improper use, contact with chemical products, or lack of care, will not be considered defects.

To keep your pieces in good condition, we recommend:

• avoiding contact with perfume, lotion, cleaning products, and chemicals
• removing jewelry before showering, swimming, exercising, or sleeping
• avoiding impacts, excessive pressure, and contact with abrasive surfaces
• storing each piece separately in a dry place
• cleaning gently with a cloth suitable for jewelry
• not using abrasive products without first checking their compatibility with the metal and stones

Natural wear, loss of shine, or oxidation caused by use and environment are not considered manufacturing defects.

To ask about availability, materials, measurements, care, or international purchases, you can reach us through the channels listed on the website.

Senger Jewellery will respond to each request personally and will confirm the terms of any directly coordinated sale in writing.